Rob and Jacqui

"We first met Gayle two years ago when we started looking at moving and selling our home. During those two years, Gayle stayed connected with us from time to time, checking in appropriately and thoughtfully. Once we found a house, we really wanted, there was no question we would choose anyone else. Gayle made sure from the beginning that we fully understood the market, Harcourts' processes and the rationale and data behind these. She quickly recognised and acknowledged the pressure and timelines, the excitement and anxieties we were working with. Importantly, with humour, patience and understanding, how Rob and I process things differently! Having a conditional offer on the new house ultimately determined our decision to choose to go with an Auction. Gayle explained the risks and benefits of the types of advertising we could choose. Clear costings were presented, again with rationale. Gayle involved us in decision making at every step of the process. She built strong relationships with potential buyers, ensuring they had their questions answered quickly Gayle's commitment, professionalism and energy were endless. Her experience, local knowledge, enthusiasm, integrity and transparency were exceptional. Within nine days of being on the market Gayle contacted us and came round to put an offer on the table. Her presentation of the offer, update on the current market and advocacy with the purchaser ensured we got a great outcome. Post the acceptance of the offer, Gayle's communication continued to have clarity, be informative and she was still very excited for us. At no stage did we wonder 'what next, what does that mean', or 'how does that happen.' Gayle had already explained all of these at the time that we needed to think about it. We would recommend Gayle to absolutely anyone considering selling their home, we can't thank you enough! "